To prompt service for money management counseling based on their financial situation,
To treatment with dignity and respect,
To be actively involved in a comprehensive assessment of their financial situation including an appropriate action plan,
To express dissatisfaction through a Problem Resolution Process,
To discontinue their relationship with our agency at any time,
To ask questions and to have concerns addressed.
Our agency serves all members of the community. We do not engage in the practices of discrimination in the selection and participation of clients in our programs or services with respect to race, color, religion, gender, national origin, age, disability or any other characteristic protected by law.
Declaración de Derechos de los Clientes
Nos comprometemos a que nuestros clientes tengan el derecho de
Recíbir pronto servicio de asesoramiento de administración de dinero en base a la situación de sus finanzas.
Ser tratados con dignidad y respecto.
Participar activamente en la evaluación comprensiva de la situación de sus finanzas que incluya un plan de acción apropiado.
Expresar que están insatisfechos mediante un Proceso Para la Resolución de Problemas.
Suspender su relación con nuestra agencia en cualquier momento.
Hacer preguntas y recíbir respuestas en lo que les concierne.
Our agency serves all members of the community. We do not engage in the practices of discrimination in the selection and participation of clients in our programs or services with respect to race, color, religion, gender, national origin, age, disability or any other characteristic protected by law.
